- محصولی که در اختیار شما قرارگرفته در حالت عمومی به مدت یک سال گارانتی تعمیرات و دو سال گارانتی خدمات دارد.
- بصورت کلی محصولات عمومی تا یک روز پس از تحویل در صورت ارائه توضیح کتبی و منطقی به عنوان یک عیب غیر قابل اصلاح یا نا مشخص به هنگام فروش ضمانت بازگشت وجه دارند.
- محصولات سفارشی صرفا برای شما تولید شده، طبعاً غیر قابل بازگشت و یا فروش مجدد بوده و ضمانت بازگشت وجه ندارند.
- با توجه به اینکه کارشناسان فروش موظف هستند قبل از فروش تصاویر، فیلم شعله و جدول مشخصات محصولات یا فاکتور را صرفا از طریق شماره های مجموعه ارسال نمایند. این مجموعه بابت عدم مطالعه و تطابق مشخصات درج شده در جدول توسط خریدار مسئولیتی ندارد.
- در صورت نیاز به استفاده از خدمات، گارانتی یا بازگشت وجه، این مجموعه بابت تخریب دکور تعهدی نداشته، بنابراین از محبوس یا درگیر نمودن دستگاه خودداری نمایید.
- به دلیل آنکه در طراحی محصولات کاربری ساده آن ملاک قرار داده شده، بنابراین این مجموعه مسولیتی بابت آسیب ناشی از استفاده غیر اصولی به محیط اطراف ندارد. حتماً پیش از استفاده راهنما به دقت مطالعه شود.
- فاکتور، رسید پرداخت و شماره دستگاه را همواره جهت هرگونه خدمات پس از فروش نگاه دارید، به دلیل وجود محصولات متفرقه در بازار، از ارائه هرگونه خدمات بدون شماره سریال و شماره فاکتور و تطابق آن در سیستم معذوریم.
- به دلیل اینکه سوختهای مجموعه پاییز غیر قابل فروش به غیر از محصولات تولیدی این مجموعه میباشد بنابراین فروش سوخت همم فقط با ارائه شماره فاکتور میسر میباشد،
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.